Refund policy
To Start a Return Online
- Go to https://theknobshop.net/pages/start-a-return
- Start a return by filling out the form.
- One the request has been submitted, it will be approved or denied within 24 hours.
- If approved, you will receive a return label and further instructions.
Please note:
- we do not refund shipping paid by buyer
- buyer pays for shipping return label
- 20% restocking fee on all items
- if items are opened, there is an additional 50% fee
General Returns
With certain exceptions (defects listed below) you may request a return within 30 days of receipt for a refund (minus initial shipping cost, return shipping cost and restocking fee). Returns outside of the 30 days will not be accepted.
To qualify for a general return, the item (s):
- must be in original manufacturer packaging (1 item may be opened to try)
- must not be missing pieces
- must be in resalable condition
Defective Returns
If the item is defective for any reason, please contact us directly so we can personally correct the situation.
To qualify for a defective item:
- must have defect that makes item unusable (bent, scratched, missing pieces)
- if the customer orders the wrong item (size, color, etc...) and it does not work, this does NOT qualify as a defect. If you are unsure of what to order, please send us a picture and we will be happy to help!
- wrong item was received
- we identified your hinge replacement and identified it incorrectly
Refunds
Refunds will be applied to initial form of payment once the package is received and inspected to make sure there are no defects. Refunds tend to take 7-10 business days once approved.
Customer Support
Office: 616-647-2947
Email: info@theknobshop.net
The Knob Shop is not responsible for any labor costs related to handling, installing, or uninstalling items purchased.
We want to make sure you receive exactly what you need for your project! Please don't hesitate to contact us if you have any questions.