NO Unauthorized Returns Will Be Accepted.
Before setting up a return, please note:
- Are you within 30 days of the date of receipt?
- Did you read the entire return policy? You will have to check the "agree with return policy" box on the return form for the return process to begin.
- Once your return is approved, you have 7 days to send the package back otherwise the return label will be canceled.
PLEASE NOTE:
WE DO NOT REFUND SHIPPING PAID BY BUYER AND BUYER HAS TO PAY FOR SHIPPING RETURN LABEL. THIS WILL BE DEDUCTED FROM YOUR REFUND. PLEASE LOOK AT TABLE BELOW TO SEE IF YOUR PRODUCTS QUALIFY FOR RESTOCKING FEES.
How to Set Up a Return Online
- Find your order number in your email confirmations or on your packaging invoice OR you can click the "set up return" link located directly on your email confirmations.
- Click HERE to start setting up a return online
General Returns
With certain exceptions (defects listed below) you may request a return within 30 days of receipt for a refund (minus initial shipping cost and return shipping cost). Returns outside the 30 days will not be accepted. Refunds will be applied to initial form of payment (minus initial shipping cost and return shipping cost) once the package is received and inspected to make sure there are no defects.
To qualify for a general return, the item(s):
- Must be in original manufacturer packaging (1 item may be opened to try)
- Must not be missing pieces
- Must be in resalable condition
Individual Manufacturers Restocking Fees:
|
Amerock (except discontinued items) |
20% | Amerfit | 10% |
| Belwith-Keeler | 20% | Hickory Hardware | 20% |
| All OTHER Brands | 0% |
Defective Returns
You may request a return for defective items within 30 days of receipt for a FULL refund including all shipping costs. The return request has to have pictures proving you received the item defective. Once we receive the item, it will be inspected to confirm that the item is defective and the FULL refund will be initiated to original form of payment.
To qualify for a defective return, the item(s):
- Must have a defect that makes it unusable (bent, scratched, missing items)
- If the customer orders the wrong item (size, color, etc...) and it does not work, this does NOT qualify as a defect (we recommend sending us a picture if you are unsure what to order)
- Wrong item was received
- We identified your hinge replacement and identified it incorrectly (please contact us directly if this is the case as we strive to fix the solution)
Customer Support
Office: 616-647-2947
Email: info@theknobshop.net
The Knob Shop is not responsible for any labor costs related to handling, installing, or uninstalling items purchased.
We want to make sure you receive exactly what you need for your project! Please don't hesitate to contact us if you have any questions!
Frequently Asked Questions
1. How long do I have to return an item?
2. How long until I receive a refund?
3. Is there a restocking fee?
4. How much is the return label?
5. The item received is defective. How do I get a refund?
6. I received the wrong item. How do I get a refund?
7. After I receive a return label, how do I send my return?
8. Who do I contact if I need help with a return?
9. What if I took your advice on hinge replacement and they did not work?
1. How long do I have to return an item?
You may request a return within 30 days of receipt. This gives you approximately 3 weeks to decide to keep the hardware. Items cannot be returned or exchanged after 31 days from receipt of order. Once you receive a return label, you have 7 days to send the package back otherwise the label will be cancelled. Refunds will be applied to original form of payment (minus original shipping, return shipping costs, and restocking fees) once the item has been received and inspected.
2. How long until I receive a refund?
Once the items have been inspected and the refund initiated, it takes 3-5 business days but can take up to 10 business days depending on the form of payment.
3. Is there a restocking fee?
Please refer to chart above to see if your item qualifies for a restocking fee.
4. How much is the return label?
The return label can vary in prices depending on package weight and locations:
- If the items were sent in a small package and weighed under a pound it can vary from $3.50 - $7.00
- If the items were sent in a small flat rate box it costs $8.50
- If the items were sent in a padded flat rate bag it costs $8.70
- If the items were sent in a medium flat rate box it costs $14.50
- If the items were sent in a large flat rate box it costs $18.00
- If the items were sent in a box or package not listed above and weighed more than a pound, the prices vary from $7.50 to $14.00
If you want to know how much it costs to send the package back before opening a return, please don't hesitate to ask!
5. The item received is defective. How do I get a refund?
Please start a return within 30 days of receipt and send us a picture of the defect. Once verified we will send you a return label and a FULL refund if the product matches the picture. MUST send a picture to qualify for a defective return.
6. I received the wrong item. How do I get a refund?
Please start a return within 30 days of receipt and send us a picture of the items you received. We will send you a return label and if indeed the items do not match the invoice, we will send you a FULL refund.
7. After I receive a return label, how do I send my return?
We recommend using the packaging from the original shipment if possible. This will insure the cost of shipping is the same. Depending on the carrier who dropped of the package, you can give it to your local post man or drop off at the UPS store. Instructions will be given with your return label.
Return labels help us track your return with ease and ensure we refund you the correct amount.
8. Who do I contact if I need help with a return?
Please call our office at 616-647-2947 or email us at info@theknobshop.net
9. What if I took your advice on hinge replacement and they did not work?
Please contact us before opening a return. We are very good at identifying hinges and hinge issues and would love to help figure out a solution. If no solution can be found, we will make an exception to the return policy.
Last Updated: March 1, 2024